Crystal Cans

Terms & Conditions

1. Services Provided

Crystal Cans provides professional curbside cleaning, sanitizing, and deodorizing for residential and commercial trash, recycling, and organic waste bins. We use specialized high-pressure equipment and eco-friendly cleaning agents to remove grime and bacteria.

2. Customer Responsibilities

To ensure Crystal Cans can provide the best results, the customer agrees to:

  1. Empty Bins: Bins must be completely empty of all trash and debris. Crystal Cans will not bag or dispose of leftover trash.
    • Note Benefit of the doubt section
  2. Placement: Bins must be left at the curbside or a pre-arranged accessible location on the scheduled service day.
    • Note Benefit of the doubt section
  3. Prohibited Contents: Bins must be free of hazardous waste (e.g., paint, motor oil, chemicals), unbagged pet waste, and heavy construction materials (e.g., concrete, gravel). Crystal Cans reserves the right to refuse service for bins containing these items without a refund.

3. Scheduling and Access

  1. Timing: Service typically occurs the day of or the day following your scheduled trash collection.
  2. Property Access: By hiring Crystal Cans, you grant our technicians permission to access the exterior of your property to service the bins.
  3. Weather & Delays: In the event of extreme weather or mechanical failure, Crystal Cans will notify you and reschedule your service for the next available window.

4. Water Usage and Environment

  1. Water Source: Our specialized trucks carry their own water supply.
  2. Wastewater: Crystal Cans is committed to environmental safety. All wastewater is collected and disposed of according to local environmental regulations to prevent runoff into storm drains.

5. Payments and Subscriptions

  1. Recurring Billing: For subscription plans (Monthly, Bi-Monthly, or Quarterly), Crystal Cans will automatically charge the credit card on file on the scheduled billing date.
  2. One-Time Service: Payment is due at the time of booking.
  3. Non-Payment: If payment is not received, service will be paused until the account is settled.

6. Cancellations and Refunds

  1. Notice Period: Subscription cancellations or rescheduling requests must be made at least 1 Week prior to the service date.
  2. No-Show Policy: If Crystal Cans arrives and the bins are not out or are still full of trash, the service will be marked as “attempted.” No refund will be issued for that visit as our truck and crew were dispatched to your location.

7. Condition of Bins & Liability

  1. Pre-existing Damage: Crystal Cans is not responsible for damage to bins that are already cracked, brittle, or have faulty handles/wheels.
  2. Stain Removal: While our process is highly effective, we cannot guarantee the removal of “permanent” stains such as dried paint, hardened adhesives, or deep-set oil/grease stains that have bonded with the plastic.

8. Promotion and Photography

Crystal Cans reserves the right to take photos of your bins for quality assurance and marketing purposes. We will ensure that no personal information (such as house numbers or street names) is visible in promotional photos.

Customers WILL BE notified and given time to review all photography before being posted if personal property (not the trash can) is visible.

9. Benefit Of the Doubt

  • Due to life getting in the way at times, Crystal Cans will wave Customer Responsibilities Subsection 1 & 2 based on amount of trash found in can, location of trash bin if pulled away from street side, and consistency of customer following the rules therein.
  • Crystal Cans will notify as a reminder to the terms & conditions.
  • Trash will be place back into trash can after cleaning if Crystal Cans waves Customer Responsibilities Subsection 1